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Posts on machine learning, predictive analytics, the role of data in business, and much more! 

Customer win-back strategy

Developing a Strategy to Win Back Lost Customers

A customer win-back strategy focuses on rectifying mistakes and generating goodwill, in order to regain lost customers, so they return to being...

Customer churn

A Guide to Customer Churn Analysis in 2023

Customer churn analysis is the process of finding trends in customer data in order to uncover who, when and why customers are leaving.

Churn prediction

How to Predict and Reduce Customer Churn

Customer churn is the most important metric to get right in business growth. We’ll explore how to reduce churn, by predicting the customers at risk.

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